Shipping policy
Processing Time
Once an order is placed, our products will typically be shipped out within 1–2 business days. We only ship out on Monday to Friday. Orders placed after 2:00 PM EST or on weekends will be processed on the next business day.
Shipping Methods and Carriers
We utilize trusted carriers such as FedEx, and UPS to ensure your order arrives promptly and safely. The choice of carrier depends on the destination and the size of the order.
Shipping Rates
We offer shipping to all 50 states United States and shipping costs will be calculated at checkout based on your selected shipping method and destination.
Estimated Delivery Times
Delivery times vary based on your location:
- Contiguous United States: 2–5 business days
- Hawaii and Alaska: 3-7 business days
Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear. You can use this tracking number to monitor your package’s progress.
Delivery Issues
If your package is delayed, lost, or damaged during transit, please contact our customer support team at support@celliant.com. We will assist in resolving the issue as quickly as possible and ensure you are satisfied with the outcome.
Address Accuracy
Please double-check your shipping address before placing your order. If an incorrect address is provided and the package is returned to us, you will be responsible for additional shipping costs to have the order resent. If you notice an address mistake after placing the order, contact us immediately at support@celliant.com, and we’ll do our best to assist you in updating the details.
Contact Us
For any questions or concerns regarding your order or our shipping policy, please contact our customer support team at support@celliant.com. We are here to assist you and ensure a smooth shopping experience.